At World Crawl Entertainment, we are dedicated to delivering unforgettable experiences through our products, including the Las Vegas Club Crawl, Pool Crawl, and our events at Senor Frogs and Raised By Wolves. To continuously improve, we highly value feedback from our guests. Whether it’s a compliment, suggestion, or concern, we welcome all feedback and are committed to taking actionable steps to enhance your experience.
How to Submit Feedback Actionable Feedback & Error Resolution Policy
At World Crawl Entertainment, we strive to provide exceptional experiences through our Las Vegas Club Crawl, Pool Crawl, and events at Senor Frogs and Raised By Wolves. Feedback from our guests plays a critical role in helping us maintain and improve the quality of our services. In addition to feedback, we take errors—whether on our website or during a tour—very seriously. This policy outlines how we address feedback and resolve any errors that may arise to ensure your experience is nothing short of amazing.
How to Submit Feedback or Report Errors
We make it easy for you to share feedback or report any issues you encounter:
- Online Support: For all inquiries, feedback, or error reports, please visit worldcrawl.com/support to submit via our dedicated support platform.
- In-Person: If you’re currently attending one of our events or tours and notice an issue, our team members are happy to take note of your concern and escalate it to management immediately.
Our Commitment to Actionable Feedback & Error Resolution
- Acknowledgment:
- We will acknowledge all feedback and error reports within 48 hours of submission, so you know your input has been received.
- Evaluation:
- All feedback and reported errors are reviewed by our management team. We categorize issues based on urgency and type, whether it’s a website issue, tour-related concern, or suggestion for improvement.
- Resolution:
- Concerns/Complaints: For any tour-related issues or errors during an event, our priority is to resolve them promptly. We will work to provide a response within 5 business days, detailing the steps taken to address the issue.
- Website Errors: If you encounter any errors on our website—such as inaccurate information, booking issues, or broken links—our team will investigate and resolve the issue as soon as possible. For urgent matters affecting your ability to book or access services, we’ll strive to resolve the issue within 24-48 hoursand provide a temporary solution if necessary.
- On-Tour Errors: If there’s an issue during your tour (e.g., venue changes, schedule delays, miscommunication), our staff is trained to address it in real-time, providing alternative options or compensation where appropriate. Post-event follow-up will be conducted to ensure the issue is resolved to your satisfaction.
- Suggestions for Improvement: We value and actively consider all suggestions for improving our services. If your suggestion leads to a change, we’ll notify you to let you know your feedback made a difference.
- Positive Feedback: We love hearing about your great experiences! Compliments will be shared with our team to encourage continued excellence.
Error Reporting Procedure
Website Errors:
- Report Submission: Guests can report website issues directly via worldcrawl.com/support.
- Acknowledgment: Within 48 hours of receiving your report, we will confirm the issue and let you know our team is working on it.
- Resolution: For critical errors (e.g., booking problems, broken payment links), our goal is to resolve the issue within 24-48 hours. For minor issues (e.g., typos, broken links), we aim to resolve them within 5 business days.
- Follow-Up: You’ll receive a follow-up notification when the issue has been fixed.
On-Tour Errors:
- Immediate Reporting: If you encounter an issue during a tour, notify one of our tour hosts immediately. They will attempt to resolve the problem in real-time, whether by providing an alternative, addressing miscommunication, or compensating you as appropriate.
- Post-Tour Reporting: If the issue cannot be resolved on the spot, or if you wish to report an error after your tour, please visit worldcrawl.com/support to submit a detailed description.
- Investigation & Resolution: Our management team will investigate the issue and provide a detailed response with corrective actions within 5 business days.
- Resolution Options: Depending on the nature of the error, we may offer compensation, alternative arrangements, or improvements to prevent future occurrences.
Continuous Improvement
Feedback and error reports are reviewed regularly as part of our continuous improvement process. We analyze trends, adjust staff training, and refine our tours and website experience to ensure World Crawl Entertainment remains your trusted provider for unforgettable nightlife.
Follow-Up
If you submit feedback or report an error that leads to actionable changes, we will inform you of the improvements made. For any unresolved issues, we encourage you to reach out again to ensure a satisfactory resolution.
Your Voice Matters
We believe your feedback and error reports help make “The Best Night of Your Life” even better. Don’t hesitate to share your thoughts—positive or constructive—and help us improve the way we serve you and future guests.
Thank you for choosing World Crawl Entertainment. Your experience is our top priority!